1. Types of Information Collected
The Platform Licensee collects the following types of information from its users:
- 1. Name
- 2. Location and/or address
- 3. Phone number
- 4. Account password
- 5. Copy of valid medical prescription
- 6. Personal Email ID
The above information may contain ‘sensitive personal data or information’ as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (Data Protection Rules), and the Platform Licensee will collect, store, use, process, and transfer such information as prescribed under these rules. The information above will be collected and retained by the relevant Platform Licensee (the list of current Platform Licensees may be accessed here). No information is collected by Aadisat Ayurveda.
2. Purpose of Collection
The Platform Licensee uses the information collected from you for the provision of services to you to process your orders and deliver medicines to you.
You will, at all times, have the option to refrain from disclosing your personal information to the Platform Licensee. You will also have the option of withdrawing consent previously provided to the Platform Licensee. In such cases, the Platform Licensee shall no longer be obliged to continue providing services to you or continue to provide you with access to the App/Website.
3. Access to Sensitive Personal Data or Information
You will have the right, upon request, to access and review the ‘sensitive personal data or information’ provided by you and held by the Platform Licensee. Upon discovering that the ‘sensitive personal data or information’ provided is inaccurate or deficient in any manner, you will have the right to request suitable changes or amendments to such data, which may be provided by the Platform Licensee, when feasible.
You expressly consent to the Platform Licensee disclosing the name and address of users to third party delivery executives engaged by it. You expressly consent to the Platform Licensee disclosing the information collected by you to any third party service provider, where such details are necessary for performance of a contract between the Platform Licensee (or any entity on its behalf) and you, provided that the said third party ensures the same level of data protection that the Platform Licensee has adopted, as provided for under the Data Protection Rules.
Other than as stated above, the Platform Licensee will not publish or disclose ‘sensitive personal data or information’ pertaining to you without your prior consent, unless it is required to do so in order to provide the services to you, or if mandated by law, or if you have previously provided to your consent.
The Platform Licensee will disclose any personal information or ‘sensitive personal information’ if it is ordered to do so by a court of competent jurisdiction or to any government agency if required by law.
The Platform Licensee will retain your information only for as long as you use our App and your Account is in existence. The Platform Licensee may retain your information even after your account has been deleted if and for as long as it is necessary in order to comply with its obligations under law.
The Platform Licensee shall not transfer the ‘sensitive personal data or information’ pertaining to you to any third party without your prior consent. You hereby expressly consent to the Platform Licensee transferring such information, as is necessary for performance of a contract between the Platform Licensee (or any entity on its behalf) and you.
In any event, ‘sensitive personal data or information’ shall be transferred only to a third party that ensures the same level of data protection that the Platform Licensee has adopted, as provided for under the Data Protection Rules.
7. Security Practices and Procedures
The Platform Licensee ensures the confidentiality and security of the personal information and ‘sensitive personal data and information’ provided its users by implementing comprehensive information security practices and standards as mandated by the Data Protection Rules.
8. Grievance Officer
Name: Ishaan Sood
Phone: 96257 93009